Human Resource Management Professional Program

Human Resource Management

After completing this course, you should be able to:

• Identify each of the major HRM functions and processes of strategic HRM planning
• Recall the principles of recruitment, selection, training and development, compensation and benefits
• Recognize emerging trends, opportunities and challenges in performance appraisal
• List training and development processes as well as future trends for HRM globalization
• Define strategic HR planning and the HRM process to the organization’s strategic management and decision-making process

Human Resources Exam Prep (PHR/SPHR)

After completing this course, you should be able to:

• Recognize federal legislation governing HR practices and identify appropriate courses of action
• Differentiate between human resource management and development activities
• Recall methods for recruitment and selection procedures
• Choose how to apply HR code of ethics
• Identify how adults learn and transfer new information to improve on-the-job performance

Leadership & Goal Attainment

After completing this course, you should be able to:

• List the strategies for becoming a multiplier
• Identify the types of leaders and the effects they have on the workforce
• Recall the steps involved in creating an enjoyable and effective workplace
• Recognize the process for effectively setting and achieving goals
• Recall the core elements of relationship leadership 

Microsoft® Office (MOS) 2019

After completing this course, you should be able to:

• Recall ways to create, edit, and print documents in Word
• Recognize how to create and manage worksheets in Excel
• Identify the steps to develop presentations in PowerPoint
• List how to create and manage databases in Access
• Identify the steps to manage email and calendars in Outlook
• Describe ways to create professional publications with Publisher

Better Interpersonal Communication

After completion of this course you should be able to:

• Recognize the basics and importance of verbal and nonverbal communication
• Identify steps associated with the learning process and how to improve your listening skills
• Recall types of personality styles and the perception process
• List styles of conflict and what contributes to it

Emotional Intelligence in the Workplace

After completing this course, you should be able to:

• Define emotional intelligence
• Identify the components of emotional intelligence and how it develops
• List the seven steps to emotional intelligence
• Recall how to build emotional intelligence in the workplace